One of six directions · gold partner in Moldova
Bitrix24.
The real question now is where your data will be stored.
The feature list is easy to find on the vendor’s own site. We start with what almost nobody talks about, even though since 23 August it decides everything.
In force since 23 August 2026
Law 195/2024 turned the choice of CRM into a legal question
The law transposed GDPR into Moldovan law, including a separate chapter on transferring data abroad. The mechanism is this: you may transfer data to another country if the National Centre for Personal Data Protection has decided that it provides an adequate level of protection. No list of such countries exists yet. That leaves the second route — proving that appropriate safeguards are in place: standard contractual clauses, binding corporate rules and the like.
For a CRM this means one simple thing: you need to know which country physically holds your customer base, and to hold the paperwork for the transfer. It used to be a matter of convenience. Now it is a matter of company liability, because the data controller here is you, not the software vendor.
amoCRM does not close this question
amoCRM stores data in Russia. Kommo does not disclose its storage region: its operator is a US company, and its policy reserves the right to keep data «anywhere in the world». The decision on which countries provide an adequate level of protection is made by Moldova’s data protection Centre — and no list exists yet. Proving the transfer is lawful will be down to you as the controller. How to migrate without losses →
With Bitrix24 this question is closed
The Moldovan licence is hosted in the Frankfurt data centre, so the data sits inside the European Union. The second route is the on-premise version on your own server. A breakdown of both is below.
A decision worth making deliberately
Two hosting options
Functionally it is one and the same Bitrix24 — the one more than 10 million companies work in. The only difference is where your customer base physically sits and who answers for it. We issue Moldovan licences; their cloud is hosted in the European Union, so Law 195/2024 is satisfied by the hosting itself.
Bitrix24 cloud Moldovan licence the usual choice
- Where the data is
- Data centre in Frankfurt, Germany — that is, inside the European Union
- Law 195/2024
- Suitable: the EU runs on GDPR, with which Law 195/2024 is aligned
- Who it suits
- Most companies. You can start straight away, no server of your own needed
- How you pay
- Subscription, monthly or yearly
On-premise on your server your own infrastructure when data is sensitive
- Where the data is
- Your own server — the data never physically leaves the company
- Law 195/2024
- Suitable: there is no cross-border transfer at all, so no question arises
- Who it suits
- Sensitive data, many employees, deep customisation needed
- How you pay
- One-off licence plus the server and its upkeep
Exact terms and prices depend on headcount and the plan you need — we name them at the review, once we understand the volume. Promising a «from–to» range detached from the task would be dishonest.
What it gives you
Not «many features», but six things that change in daily work
No enquiry gets lost
Facebook, Instagram, Telegram, live chat, website forms and telephony all arrive in one place, distributed between reps automatically.
You can see who works how
Tasks, deadlines, pipelines, call recordings and reports per employee. Not control for its own sake, but so you can see where the process stalls.
Documents in one click
Contracts, quotes and invoices are filled in automatically from your templates. The rep sells instead of copying company details.
Telephony inside the system
How many calls came in, how many were handled, how many were missed and how many became orders. The recording is attached to the deal.
A customer base that works
Selling to someone who already bought is cheaper than finding someone new. SMS and email campaigns, repeat touches, segments — built on the accumulated history.
A link back to advertising
Deals from the CRM return to Google and Meta, and it becomes visible which campaign brought money rather than just an enquiry.
How we implement
Four steps, and you see the plan before the work starts
We study your business
We go through the processes in detail: how an enquiry arrives, who owns it, where it gets stuck and why part of the customers drop off.
We draw up an implementation map
We describe exactly what we will do and in what order. You see the plan before work begins and can argue while that still costs nothing.
We implement and configure
Pipelines, permissions, automations, telephony, integrations, data migration. Configured around your processes, not the other way round.
We support after launch
An implementation always brings questions, and after a month of use it becomes clear what is worth changing. We change it.
Evidence
Who we have already implemented for
Honestly
Where implementations usually break
- If the processes in the company are not written down, the CRM will not write them down either. Automate a mess and you get an automated mess.
- If the owner does not use the system personally, the sales reps will not use it either. That is not a settings question.
- If the goal is «to simply have a CRM», better not to start: the money goes, and the customer base stays in a notebook.
That is why we start by reviewing the processes and say honestly what is worth changing before implementation, not after. Sometimes such a review shows it is too early to implement at all — and we will say so.
One step
A review of your situation — 30 minutes
We look at your processes and at where the customer base lives today. We say plainly which hosting option suits you and whether what already works needs changing at all.
What happens next
- We call you back during working hoursUsually within an hour. If it is awkward to talk — we write instead.
- We ask a few questionsWhat you have now, what does not work, which numbers you count as a result.
- We tell you straightWhat is worth doing first, how long it takes and whether you need us at all.
Would rather not leave your number — call us: +373 76 090 111 We answer during working hours.