Cases · Media, classifieds, sport · Bitrix24
How to bring the sales of several business lines into one mechanism
Simpals is a large Moldovan company working in classifieds, video, sport and advertising. There are many business lines, and the sales departments needed to work as one whole.
What they came with
What had to be solved
- Gather every enquiry in one place so that none is lost
- See the full picture of sales for each business line
- Speed up the handling of enquiries and deals
- Simplify the staff’s routine tasks
- Improve work with customers and the search for new staff
The work
What we did
Every channel in one place
Phone, social networks, messengers and email all land in Bitrix24. Enquiries from the websites are created in the system automatically.
A smart enquiry funnel
All enquiries go into one shared funnel, but each person sees only their own. Distribution between the team is automatic.
A separate funnel for each business line
Advertising, events, video — each line has its own stages, and all of them are under control.
Reports and analytics
You can see how each department and each person is doing, and measure the return on advertising.
Task templates
Routine work is done faster and without mistakes.
Automatic customer support
Customers get notifications about their enquiries and questions are resolved faster.
Recruitment and a 1C integration
We built a CV database and automated hiring. Sales data reaches the accounts department by itself.
The outcome
What changed
Several different sales lines were brought to one logic without breaking what is specific to each.
Work with customers became faster
And better — enquiries are not lost and do not wait their turn.
Managers see the whole picture
And can make decisions on data rather than on impressions.
It became easier for the staff
Less manual work and less switching between windows.
Similar cases
One step
A review of your situation — 30 minutes
We will look at what you have now in advertising, CRM and analytics and tell you plainly: whether you need The Ring or one service is enough. No slide decks, no obligations.
What happens next
- We call you back during working hoursUsually within an hour. If it is awkward to talk — we write instead.
- We ask a few questionsWhat you have now, what does not work, which numbers you count as a result.
- We tell you straightWhat is worth doing first, how long it takes and whether you need us at all.
Would rather not leave your number — call us: +373 76 090 111 We answer during working hours.