How we made sales easier and more efficient
Simpals
Simpals is a large company in Moldova that deals with various things: classifieds, video, sports, advertising, and much more. To ensure that all sales departments work as a unified mechanism, we decided to use Bitrix24.
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Gather all customer inquiries in one place so that none are lost.
See the complete sales picture for each direction.
Speed up the processing of requests and deals.
Simplify routine tasks for employees.
Improve customer service and the search for new employees.
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What we wanted to do
- Phone, social networks, messengers, email - all customer requests go to Bitrix24.
How we did it
All communication channels in one place:
- Requests from websites are automatically created in the system.
Smart lead funnel:
- All requests go into a common funnel, but each employee sees only their own.
- Requests are automatically distributed among managers.
Separate sales funnels for each direction:
- Advertising, events, video - each direction has its own funnel.
- All sales stages are under control.
Reports and analytics:
- We see how things are going in each department and with each employee.
- We can evaluate the effectiveness of advertising and other actions.
Task templates:
- Routine tasks are completed faster and without errors.
Automatic customer support:
- Customers receive notifications about their requests.
- Problems are solved faster.
Employee search:
Integration with 1C:
- Created a resume database and automated the hiring process.
- Sales data is automatically transferred to accounting.
Customer service has become faster and better.
Managers see the full picture of sales and can make the right decisions.
Employees are happy because their work has become easier.
What happened in the end
In general, with Bitrix24, Simpals has become even more efficient! Customers are satisfied, and we are ready for new achievements!
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Moldova, Chisinau, 29/1 Muncesti Highway, office 220
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