How we made the guests' stay even more pleasant
Woloshin Banya
Woloshin Banya is a special place where you can relax and unwind. To make it convenient for our guests to book services, we decided to use Bitrix24.
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Simplify the work of administrators and managers.
Remind guests about their visit and make their stay as comfortable as possible.
Not to lose a single request, whether it's a call, a message on social networks, or a booking on the website.
Understand where our guests come from and what they like.
What we wanted to do
- Connected telephony so that calls go directly into the system.
How we did it
All requests in one place:
- Requests from social networks and the website are automatically created in Bitrix24.
Smart lead funnel:
- Each request turns into a task for the manager.
- If the manager does not have time to respond, the administrator receives a notification.
Automatic reminders:
- Guests receive SMS notifications at each stage of booking.
- No one will forget about their visit.
Customer segmentation:
- We know who our regular guests are and who are new.
- We can make special offers for different groups of clients.
Reports and analytics:
- We see where guests come from and which services are in demand.
- We can evaluate the work of each manager.
- Leads automatically turn into deals and contacts.
Working with requests has become easier and faster.
We know our customers better and can offer them what they really need.
Guests are happy because they receive excellent service.
What happened in the end
In general, with Bitrix24, Woloshin Banya has become even more hospitable!
Need more info?
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Moldova, Chisinau, 29/1 Muncesti Highway, office 220
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