Cases · Leisure, booking services · Bitrix24
How not to lose bookings and to remind guests of their visit
Woloshin Banya is a place people come to relax. Guests needed booking to be comfortable, and enquiries needed to stop getting lost.
What they came with
What had to be solved
- Lose no enquiry at all — not a call, not a message on social media, not a booking from the site
- Simplify the work of the front desk and the team
- Remind guests of their visit
- Understand where guests come from and what they like
The work
What we did
Every enquiry in one place
We connected the phone system; enquiries from social media and the site are created in Bitrix24 automatically.
A smart lead funnel
Every enquiry becomes someone’s task. If they do not manage to reply, a notification goes to the front desk.
Automatic reminders
Guests get an SMS at every stage of the booking and do not forget the visit.
Guest segmentation
You can see who is a regular and who is here for the first time — and make different offers.
Reports and analytics
You can see where guests come from, which services are popular and how each person on the team is doing.
The outcome
What changed
In appointment-based services half the losses come from unhandled enquiries and forgotten visits. Both holes are closed.
Working with enquiries became simpler
And faster — nothing is lost between the call and the booking.
Guests are known better
And offered what they actually need.
Similar cases
One step
A review of your situation — 30 minutes
We will look at what you have now in advertising, CRM and analytics and tell you plainly: whether you need The Ring or one service is enough. No slide decks, no obligations.
What happens next
- We call you back during working hoursUsually within an hour. If it is awkward to talk — we write instead.
- We ask a few questionsWhat you have now, what does not work, which numbers you count as a result.
- We tell you straightWhat is worth doing first, how long it takes and whether you need us at all.
Would rather not leave your number — call us: +373 76 090 111 We answer during working hours.