How we put things in order with IT requests

Medpark

Medpark is a large international hospital where many people work and a lot of equipment is used. To ensure that everything works without failures, we have an IT department that helps colleagues solve problems with computers and programs.

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Requests came from everywhere: by phone, by mail, in person...

We didn't know how much time it took to solve each problem.

It was difficult to track who took the request and when.

What was bothering us

Created a special form that colleagues fill out when they need help.

What we did:

All requests in one place:

All requests automatically go into the Bitrix24 system.

Each request turns into a task for the right specialist.

All requests are collected in one place, nothing will be lost.

What happened in the end:

Order and control:

We see who is working on each request and how much time it takes.

The head of the IT department can monitor the entire process and help if needed.

In general, with Bitrix24, it has become much easier to work in the Medpark IT department! Colleagues are happy, and we can quickly solve any problems!