Cases · Private hospital · Bitrix24
How to put a large hospital’s IT requests in order
Medpark is a large international hospital: many people and a lot of equipment. The IT department helps colleagues with problems with computers and software, and the requests came in from everywhere.
What they came with
What had to be solved
- Requests came by phone, by email and in person — and got lost
- Nobody knew how long solving each problem took
- It was hard to track who had picked up a request and when
The work
What we did
A single request form
Colleagues fill it in when they need help. The requests land in Bitrix24 automatically.
A request becomes a task
Every request turns into a task for the right specialist.
The outcome
What changed
A simple task that, before it was automated, ate the whole hospital’s time.
Everything in one place
Requests are gathered together and nothing is lost.
Order and control
You can see who is working on what and how long it takes. The head of the department follows the process and steps in when needed.
Similar cases
One step
A review of your situation — 30 minutes
We will look at what you have now in advertising, CRM and analytics and tell you plainly: whether you need The Ring or one service is enough. No slide decks, no obligations.
What happens next
- We call you back during working hoursUsually within an hour. If it is awkward to talk — we write instead.
- We ask a few questionsWhat you have now, what does not work, which numbers you count as a result.
- We tell you straightWhat is worth doing first, how long it takes and whether you need us at all.
Would rather not leave your number — call us: +373 76 090 111 We answer during working hours.