How we made working with clients easier and more convenient
Pumamoldova
Pumamoldova is not just a Puma store in Moldova, it is also the main office for Georgia, Kyrgyzstan, Azerbaijan, Mongolia, Armenia, and even Tajikistan! To make everything work like clockwork, we decided to use Bitrix24.
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Manage all customer requests online.
See which ads and promotions work best.
Make the sales process easier and faster.
Simplify document management for employees.
Make product returns easy and fast, both online and in-store.
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What we wanted to do
- Calls: Now no call will be lost, and every customer will receive a quick response.
All communication channels in one place:
- Social networks and messengers: We are in touch on Facebook, Instagram, Telegram, Viber, and WhatsApp.
Bitrix24 - our main assistant:
- Sales under control: We see every stage of the sale and can help the client at any time.
- Access only for authorized personnel: Each employee sees only what they need for work.
- Orders from the website: All orders automatically go into the system.
- SMS: Customers receive notifications about their orders.
- Email: All emails are processed quickly and accurately.
- Calls by the rules: Each call goes to the right specialist.
- All requests in one place: No message from the client will be left unattended.
- Reports and analytics: We always know how things are going and what can be improved.
- Advertising under control: We see which ads work and which don't.
- Refunds: Everything happens automatically and quickly.
- Product exchange: The process has become simple and clear.
- Documents for employees: All templates and processes in one place.
How we did it
All customer requests are processed quickly and efficiently.
Working with documents has become faster and more accurate.
Returns and exchanges have become easier.
What happened in the end:
In general, with Bitrix24 Pumamoldova has become even better! Customers are satisfied, and we are ready for new challenges!
Employees are happy because their work has become easier.
We see what customers like and what they don't.
Need more info?
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Moldova, Chisinau, 29/1 Muncesti Highway, office 220
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