How we helped bring order to the service center

Di&Trade Engineering SRL

Di&Trade Engineering SRL is a large company that installs air conditioning, ventilation, and heating systems. We helped them automate their service center with Bitrix24 so they can serve their customers faster and better.

Carefully studied how the service center works and drew a diagram of all processes.

Organized everything:

Set up Bitrix24:

Connected telephony: Now all calls go into the system, and no client will be left unanswered.

Automated tasks for engineers: Requests from clients automatically turn into tasks for the right specialists.

This helped to find weaknesses and improve work even before implementing automation.

Created sales funnels: Separate funnels for service and repair help organize work with clients.

Simplified team management: The dispatcher easily sees which engineers are free and can assign tasks to them.

Set up task monitoring: The dispatcher sees how the work is progressing and can control the deadlines.

What we did

Customers are happy:
Requests are processed faster, and problems are solved better.

The company is happy:
Processes have become transparent and manageable, which has led to increased efficiency.

Employees are happy:
Work has become easier and clearer.

What happened in the end

In general, with our help, Di&Trade Engineering SRL has taken a big step forward! The service center works like clockwork, and customers receive excellent service!